The Singapore Pools app enables users to gain access to online betting services, including lottery results and sports fixtures. Its intuitive user interface was designed for ease of navigation by punters while minimizing user friction, making this available on both iOS and Android devices with exceptional customer support services available round-the-clock.
Responsible gaming is of utmost importance at this company and they have taken proactive steps to foster a safer gambling environment in Singapore, hosting forums with the Institute of Policy Studies as well as being one of the key actors behind Safer Play Awareness Week program launch. Furthermore, working closely with National Crime Prevention Council incorporated responsible gambling messaging with anti-illegal gambling messages for greater effectiveness while creating an e-payment platform linked directly with local banks has further cemented this position.
Since Yeo took the helm of Singapore Pools in 2004, she has overseen its transition into an IT-enabled betting operation. PoolzConnect, an IP-enabled telephone betting system which enables customers to place bets through virtual call centers linked directly with payment gateways linked directly to bank accounts, has proven an invaluable tool in creating new revenue streams while combatting illegal gambling activities and improving customer service.
Additionally, the company boasts a strong culture of giving back to the community; having donated over S$5bn in donations and public causes over time. Employees are actively encouraged to volunteer at various iShine community events using its mobile app at any time and from any location; indeed they were recently honored with Human Resources Director Asia’s Employer of Choice award!
As a state-owned organisation, Singapore Pools must ensure a stable and secure betting system. To this end, Oracle Cloud Infrastructure allows them to monitor all their applications through one dashboard, giving increased visibility into key data while automating alerts to cut troubleshooting time down significantly. Furthermore, this deployment has allowed more applications to be deployed securely within high performance environments.
singapore pools is committed to responsible gambling and developing its staff’s career potential through training programmes and courses designed specifically to support employees’ growth. The company provides numerous courses to support staff development. As such, its aim is to foster a workforce capable of meeting the challenges presented by an ever-evolving environment. Singapore Pools Academy, its employee engagement initiative, provides learning resources to social service organisations and charities looking to develop their human capital. At its headquarters in Hong Kong, this company has pioneered an innovative work-from-home scheme for its staff – a first ever worldwide. This allows them to balance family life with professional obligations while remaining near home, contributing to overall employee engagement levels and employee retention rates as well as winning several HR Asia Best Practices Awards in Employee Engagement and Digital Transformation.